Welcome

Customer Service and Enterprise based Planning and Data Analytics are at the heart of what I do.

On this site, I provide information about myself but also and more importantly I have tried to share insights, techniques and even templates to support others.

Check out my blog

Check out the wiki-> www.planningandinsight.org

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ABOUT

A Planning, Service Excellence, and Operational Professional with expertise in multiple sectors at the senior level. I have met every challenge with enthusiasm, creativity, and a ceaseless desire to succeed throughout my lifetime. If you would like to know more about me, or if you are interested in getting involved in my blog or tutorial, please contact me.

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Guiding Principles

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Six Pillars

The guiding strategy to bring Capacity Planning in to any part of a business.

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A.R.C.A.L.

Custom designed project management tool / process - leans on DMAIC and other tools but is designed to be more pliable

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Templates

Templates for your use, some of them are provisioned by other sites/people, whilst many are those I have created. Free to use.

Most Recent Blog Posts

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LET’S CONNECT

Remote

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