The Importance of Rebranding Remote or Virtual Work
The Importance of Rebranding Remote or Virtual Work Remote or virtual work has become increasingly essential for many businesses over the...
A blog devoted to professional insights in the areas of Contact Centers, Planning, Service Excellence, and Improvements in Operations.
The Importance of Rebranding Remote or Virtual Work
Effective Change Through Simplicity
Simple Project Management
Workforce Planning a few Fundamentals
Customer Retention - my top 3 points.
Project Planning in Google Sheets
First Ebook!
Three Basic Steps when thinking Capacity
Basic Insight into Resource Planning
Shrinkage what is it?
Inbound Service Level Trap
How and why you should implement a Shared Service style study on Operational Utilisation.
3 Snippets of Advice for Better Resource Planning
5 Tips when asked to build a new Capacity Plan/Resource Model