Change

A blog devoted to professional insights in the areas of Contact Centers, Planning, Service Excellence, and Improvements in Operations.

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The Importance of Rebranding Remote or Virtual Work

The Importance of Rebranding Remote or Virtual Work Remote or virtual work has become increasingly essential for many businesses over the...

Effective Change Through Simplicity

Change can be difficult and confusing, but it does not have to be. By focusing on simplicity, effective change can be achieved...