Chris GageJan 7, 20212 minShrinkage what is it?"Shrinkage is the amount of paid time that an employee is not available to do productive work, such as answer phone calls or meet...
Chris GageNov 25, 20201 minInbound Service Level TrapI have spoken to a few peers across the industry recently and I have noticed a few planners and forecasters have fallen into a little...
Chris GageNov 11, 20202 minHow and why you should implement a Shared Service style study on Operational Utilisation.Why? Operational models are more often than not designed with quality service delivery in mind without a truly detailed look at...
Chris GageOct 28, 20201 min3 Snippets of Advice for Better Resource Planning3 Snippets of Advice for Better Resource Planning 1. The Staff are the key resource and flexibility is their greatest advantage. An...
Chris GageOct 28, 20201 min5 Tips when asked to build a new Capacity Plan/Resource Model5 Tips when asked to build a new Capacity Plan/Resource Model https://www.linkedin.com/in/chrisgagesco/ Do they really want a Capacity...
