EDUCATION

My Studies

2014 - 2016

ADVANCED CERTIFICATE, ULSTER UNIVERSITY BUSINESS SCHOOL

Customer Contact Management and Performance

2011 - 2018

CUSTOM DEGREE, OPEN UNIVERSITY

Fully custom degree, based on personal preferences. Not generally relevant to my specialisation.

2021

AIGPEE

Lean Six Sigma Green Belt

2010 - Onwards

THE OPEN UNIVERSITY

  • Advanced Certificate in Contact Centre Planning & Management

  • Campaigns and organisations - Masters level Business Studies course

  • Discovering Develop Management

  • General Data Protection Regulation - Implementation and Compliance

  • Management: perspective and practice - Advanced level Leadership And Management course

  • Managing Complexity: A Systems Approach - Advanced level Systems (Computer) course

  • Systems practice: Managing sustainability 

  • The body in antiquity - Masters level History & The Arts course

  • The business of football - Introductory level Money & Management course

  • Understanding operations management - Advanced level Leadership And Management course

Lean Six Sigma Green Belt

OTHER COURSES

Udemy

  1. Complete GDPR Certification - March 2020

  2. The Complete Google Sheets Course: Beginner to Advanced - April 2020

Alison

  1. General Data Protection Regulation (GDPR)) - Feb 2020

  2. Diploma in Quality Management - June 2020

THE CLASSES I OFFER

Other Education / Studies